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info@keltixworld.com
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Frequently Asked Questions

We always care for our clients, we have tried to answer some frequent questions about your business

How do I contact Customer Support?

Our support team is ready to help. You can contact us through the "Contact Us" form on this website or visit our corporate office in Colombo during business hours.

Why do I need to provide my TIN (Taxpayer Identification Number)?

To ensure 100% transparency, Keltix complies with Sri Lankan tax laws. Collecting your TIN allows us to process your commissions legally and ensures you are recognized as a compliant business owner.

Is Keltix a legal business in Sri Lanka?

Yes. Keltix is a registered private limited company in Colombo. Our business model is designed to be fully compliant with Section 83C of the Banking Act and the Consumer Affairs Authority (CAA) Act. We prioritize product value and retail sales above all else.

Are there requirements to receive payouts?

Yes. To keep our focus on genuine commerce, commissions are only paid to IDs who maintain an active Retail Status. This means you must achieve a minimum level of verified retail sales to customers each month to qualify for team-based rewards.

How do I earn money with Keltix?

Income at Keltix is driven entirely by sales performance. As you build your business, you can benefit from three primary income streams: ​Retail Profit: Earn a margin on products sold directly to customers. ​Performance Bonuses: Receive rewards for reaching personal sales milestones. ​Group Commissions: Earn commissions based on the collective retail sales volume generated by the team you build and train.

Do I need to buy or store inventory?

Not at all. Keltix operates a lean e-commerce model. The company handles all stock and shipping directly to the customer. You focus on building relationships and marketing the products.

Is there a registration fee?

No. Keltix does not charge any fees for registration or enrollment. We are a retail-driven business, and our focus is on product sales, not charging people to join.

How do I become a Keltix Independent Distributor (ID)?

Joining is simple and free. You can register through a referral link from an existing ID. During registration, you will agree to our Code of Ethics and Policies & Procedures to ensure professional conduct.

What is your Return and Refund Policy?

We offer two levels of protection to ensure you shop with confidence: ​14-Day Cooling-Off Period: If you change your mind, you can return any unopened and merchantable products within 14 days of delivery for a full refund. ​30-Day Quality Guarantee: In accordance with the Consumer Affairs Authority (CAA) Act, if a product is found to be defective or not as described, you have 30 days to file a formal request for a replacement or refund.

How do I purchase products?

You can buy products directly through our official website. Most customers are referred by a Keltix Independent Distributor, ensuring you get personalized support and the best possible experience.

What is Keltix?

Keltix is a modern e-commerce platform based in Sri Lanka, dedicated to "smarter better living." We provide premium products and services through a network of Independent Distributors (IDs) who focus on delivering value and quality to the community.