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Keltix is an innovative Sri Lankan e-commerce platform dedicated to "Smarter Better Living." We offer a curated portfolio of premium digital educational courses and high-quality physical lifestyle merchandise delivered directly to customers.

You can browse and purchase all physical products and digital learning programs directly through our official website (keltixworld.com). If you were introduced by a registered Independent Distributor, you can checkout using their referral link to receive ongoing personalized support.

No. Keltix manages a centralized e-commerce logistics infrastructure. All physical product warehousing, quality control, courier dispatch, and digital course access are fulfilled directly by Keltix.

We maintain clear, transparent refund policies tailored to our product categories: • Digital Educational Programs: Eligible for a full refund within 7 calendar days of purchase, provided that less than 20% of the course modules have been accessed, no final assessments have been submitted, and no completion certificate has been generated. • Physical Merchandise: Eligible for return within 14 calendar days of confirmed courier delivery. Returned items must be unopened, completely unused, in original packaging, and in merchantable condition. • Damaged or Defective Items: If an item arrives damaged or defective, notify admin@keltixworld.com within 48 hours of delivery with photographic proof for prompt verification and replacement or refund.

Yes. Physical product orders can be cancelled prior to warehouse courier dispatch by emailing admin@keltixworld.com with your order number. Once an order is handed over to courier logistics, standard return procedures apply. Digital courses are provisioned instantly upon payment and follow the 7-day review policy.

Once approved and initiated by Keltix, refunds are credited back to your original payment method via our authorized payment gateway (PayHere). Inter-bank processing and card settlement typically take 7 to 14 business days depending on your issuing bank.

Joining the Keltix Brand Affiliate family is completely free. You can register online using the referral link of an existing Brand Affiliate. During registration, you will review and agree to our Code of Ethics and Policies & Procedures.

No. Keltix does not charge any registration, onboarding, or platform access fees. We are strictly a product driven commercial enterprise focused on genuine consumer sales.

Income at Keltix is generated entirely through verified retail product and digital course sales: • Direct Retail Margin: The profit margin earned on products and courses sold directly to customers at retail prices. • Performance Sales Rebates: Volume-based bonuses earned by reaching verified monthly personal sales milestones.

Yes. To maintain active commercial standing, Brand Affiliates must achieve active retail sales to genuine retail customers during each monthly qualification period.

Yes. Keltix World (Private) Limited is a registered corporate entity based in Colombo, Sri Lanka. Our business operations strictly comply with the Consumer Affairs Authority (CAA) Act, the Personal Data Protection Act (PDPA No. 9 of 2022), and Section 83C of the Banking Act. Keltix prohibits recruitment fees or head-hunting incentives; all commissions are solely derived from legitimate product sales to genuine end user customer.

To maintain 100% statutory transparency and comply with Sri Lankan Inland Revenue regulations, a valid TIN is required to process and disburse commercial sales earnings legally.

Our administrative and compliance support team is available during standard business hours: • Official Email: admin@keltixworld.com • Contact Phone: 0707178704 • Registered Office: 454/3, First Floor, Makumbura, Pannipitiya, Colombo 10230, Sri Lanka • Official Website: https://keltixworld.com