REFUND & CANCELLATION POLICY

https://keltixworld.com/refund-policy | Governing Entity: Keltix World (Pvt) Ltd

 Overview

Keltix World (Private) Limited ("Keltix") is dedicated to providing high-quality digital learning experiences and physical merchandise. This Refund & Cancellation Policy outlines the standard terms and guidelines under which order cancellations, product returns, and financial refunds are evaluated and executed.

 

 Digital Educational Courses & Learning Programs

Because digital courses and learning modules are provisioned immediately upon successful transaction confirmation, refund eligibility is governed by the following criteria:

7-Day Review Period: Customers may request a refund for a digital course within 7 calendar days from the purchase date, provided that less than 20% of the course modules have been accessed, no final assessments or assignments have been submitted, and no digital certificate has been generated.

Non-Refundable Digital Conditions: Digital product refund requests will not be approved if submitted after 7 calendar days, if 20% or more of the course has been consumed, if a completion certificate has already been issued, or if the account has been flagged for terms of service violations (such as unauthorized credential sharing or content piracy).

Physical Merchandise & E-Commerce Products

For physical merchandise purchased through keltixworld.com, the following return conditions apply:

 

14-Day Return Window: Customers have 14 calendar days from the date of confirmed courier delivery to initiate a return request.

Condition of Goods: To qualify for a refund or exchange, items must be unopened, completely unused, in resalable merchantable condition, and returned in their original packaging with all accompanying accessories and proof of purchase.

 

Damaged or Defective Items: If an item arrives damaged, defective, or incorrect, customers should notify admin@keltixworld.com as soon as reasonably possible, and preferably within 48 hours of delivery, with photographic evidence. Keltix will review the matter and, where the issue is verified, may arrange a replacement or approve a refund, depending on the circumstances, product availability, and applicable law.

Non-Returnable Items: Opened personal wellness goods, hygiene-sensitive products, perishable items, or goods explicitly marked as final clearance are non-returnable.

 

Order Cancellations

Physical orders may be cancelled prior to warehouse dispatch by contacting admin@keltixworld.com. Once an order is dispatched to courier logistics, the standard 14-day return procedure applies. Digital product purchases are provisioned immediately upon confirmation and follow the digital evaluation criteria outlined in the Digital Educational Courses & Learning Programs section above.

 

Payment Gateway Processing, Failed Transactions & External Bank Timelines

All customer refunds and financial settlements are handled under clear operational guidelines:Keltix does not guarantee a specific date for the funds to appear in the customer’s account where processing is dependent on a third-party payment gateway, card network, or financial institution.

 

Refund Method: Where technically supported, approved refunds are credited back to the original payment method utilized at checkout (via PayHere or partner payment gateways). Where gateway reversal is unavailable for specific channels, Keltix may arrange settlement via alternative electronic banking transfer.

Independent Third-Party Settlement: Once Keltix authorizes and initiates an approved refund instruction to the payment gateway, the time required for funds to reflect in the customer's account depends strictly on the payment gateway, card schemes, and the customer's issuing bank (typically 7 to 14 business days). These clearance schedules remain outside Keltix's direct operational control.

Interrupted & Failed Transactions: Keltix shall not be liable for technical errors, network drops, server timeouts, or duplicate debits originating within third-party banking or payment gateway systems. In instances where an amount is debited from a user's account without generating a verified platform order confirmation, the reconciliation and release of held funds remain subject to the operating policies and turnaround times of the user's card-issuing bank and payment gateway.

Shipping Costs:For voluntary customer-initiated returns, including change-of-mind returns, applicable return shipping charges are the customer’s responsibility. Original courier or delivery charges are generally non-refundable, unless otherwise required by applicable law.

 

 How to Submit a Refund Request

To submit a return, exchange, or refund request, please email admin@keltixworld.com with the subject line 'Refund Request – Order #[Order Number]' and include your registered full name, order ID, product/course details, and reason for the request. Our administrative team will evaluate and respond within 24 to 48 business hours.